Return Policy

GLL Culture 14-Day Returns and Handpainted Items Policy

At GLL Culture, we are dedicated to delivering top-notch streetwear and excellent customer service. To ensure your satisfaction, please review our 14-day returns policy, including specific guidelines for handpainted items:

1. Eligibility for Returns

1.1. To qualify for a return, the item must be in its original condition, unworn, and with all original tags and packaging intact.

1.2. Handpainted items are made to order and are considered final sale. These items cannot be returned or refunded. Please be aware of this before placing an order for handpainted items.

2. Initiation of the Return

2.1. To initiate a return for eligible items, please follow these steps:

• Email us at contact@gllculture.com with your order number and the reason for the return.
• Our customer support assistant will verify the eligibility of your return and provide you with detailed instructions, including the shipping address for returns.
• Choose Self-Shipping or obtain a pre-paid label, where the label cost will be deducted from your refund if applicable.

3. Return Shipping

3.1. You are responsible for the cost of return shipping for eligible items. Use a reliable shipping method with tracking to ensure the safe return of the item.

4. Inspection and Approval

4.1. Once we receive your returned eligible item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.

4.2. If the return is approved, we will process your refund for the eligible item.

5. Refund Process

5.1. Refunds for eligible items will be issued in the same form of payment used for the original purchase.

5.2. Please allow up to 10 business days for the refund to be processed, and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.

6. Exclusions

6.1. GLL Culture does not accept international exchanges. Returns are accepted for eligible items as outlined in this policy, but exchanges for international orders are not available.

6.2. Handpainted items are final sale and cannot be returned or refunded.

7. Contact Information

If you have any questions or need assistance with your return, please contact our customer support team at contact@gllculture.com.

8. Changes to the Returns Policy

GLL Culture reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from GLL Culture, you acknowledge that you have read and agreed to this 14-day returns policy, including the specific terms regarding handpainted items.